EMEA Senior Business Operations Specialist

This role serves as the central operational and analytical anchor for the EMEA region. As a key individual contributor, you will provide comprehensive visibility across both solution and branded product businesses by consolidating data, monitoring performance, and driving cross-functional alignment. You will work closely with regional teams to strengthen operational excellence and support effective business execution. Key Responsibilities Business Operations & Performance Analysis • Coordinate end-to-end daily business operations across the EMEA region for both solution and branded product lines. • Track KPI achievements, conduct detailed revenue gap analyses, and collaborate with relevant stakeholders to formulate practical recovery plans. • Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve overall business performance. • Identify and mitigate logistics-related risks and operational bottlenecks. Process Optimization & Transformation • Facilitate the rollout and execution of end-to-end process implementations and digital transformation initiatives. • Monitor daily operations to ensure compliance with regional and global operational, commercial, and financial standards Partner & Channel Management • Manage the partner lifecycle, including contracts, onboarding, termination, and performance reviews. • Develop partner programs, organize workshops and events, and improve channel and alliance-management processes. Digital Enablement & Knowledge Management • Use AI and digital tools to structure, analyze, and visualize end-to-end transaction data. • Evaluate and implement digital solutions with IT and HQ, and drive cross-region DMS and CRM enablement. • Maintain the SharePoint knowledge hub, operational FAQs, regional portal, and data dashboards. • Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a related discipline. • 10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations within international business environments. • Proven experience supporting regional and global business operations across cross-functional teams. • Extensive experience leading and optimizing end-to-end business processes, ensuring seamless collaboration across Sales, Customer Service, Supply Chain, Logistics, Finance and Operations. • Demonstrated success in driving business process standardization, operational governance and continuous improvement initiatives. • Experience leading ERP implementation, business system optimization and digital transformation projects. • Strong understanding of commercial operations, customer operations, supply chain and logistics processes. • Proven ability to partner with Sales, Finance, Supply Chain, Logistics, Customer Service and Project Management teams to improve operational performance and business efficiency. • Proficiency in ERP systems (SAP), CRM and sales pipeline management, business process mapping and governance, performance reporting, business data analysis and advanced Microsoft Excel skills. • Fluency in English and Chinese is required; proficiency in another European language is an advantage.