Residential Security Agent (San Francisco, CA)

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a Residential Security Agent to join our team embedded with our client in San Francisco, California! ***This position requires working onsite in San Francisco, CA. This is a full-time position working 12-hour shifts including 24/7 coverage including weekends and holidays. Schedules will be established in advance for a ‘4/3 and 3/4 ‘ schedule. This is night shift coverage working 6pm-6am. Schedules are Wednesday - Saturday with every other Wednesday off. Agents are primarily stationed in their vehicle during shift. JOB DESCRIPTION The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. RESPONSIBILITIES • Act to support threat management and emergency response and be the first point of contact for client security needs. • Monitor and manage camera system, access control technology and other security tools • Monitor critical facility functions as assigned by the client • Advise and take action addressing unknown visitors, phone calls, and other contacts • Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. • Provide a high standard of customer service delivery for clients, guests, and staff • Ensure client deliverables are met across the full suite of security services • Proactively communicate with clients regarding risks to personnel, property, or privacy • Ensure completion of any client required plans, surveys, or reports. • Assist with customer service issues to ensure a consistently high level of service • Communicate with co-workers, management, clients, and others in a courteous and professional manner. • Conform with and abide by all regulations, policies, work procedures and instructions. REQUIRED QUALIFICATIONS • All required licenses and certification requirements, including: • Currently this is an unarmed position. Current CA state guard card • Must have current CPR/AED/First Aid certificate • A successful track record operating within a high-touch, customer service environment • Appropriate professional bearing and customer service skills • Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy • High ethical standards with proven ability to handle highly confidential and sensitive information,