Strategic Account Manager, Firefox Enterprise (DACH)

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: Firefox Enterprise is a new team within Mozilla that is addressing the needs of business and government customers for a secure enterprise browser that gives organizations greater control over their data, policies, and digital infrastructure. We’re now seeking a Strategic Account Manager, Firefox Enterprise to help grow Firefox Enterprise across Germany, Austria, and Switzerland. This is a high-impact post-sales strategic account and customer success role for someone who is excited to build deep relationships with customers and help them achieve success using Firefox Enterprise. What you’ll do: • Serve as the primary point of contact for assigned customer accounts • Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders • Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout • Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans • Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts • Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow • Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive • Conduct regular check-ins, business reviews, and success planning with customers • Resolve issues and escalate when necessary to ensure timely resolution What you’ll bring: Required qualifications • Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders • A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these • Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization • Experience coordinating cross-functional teams to address customer requirements, risks, and escalations • Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists • Native-level fluency in German and advanced written and verbal communication skills in English • Willingness and ability to travel across Germany, Austria, and Switzerland as required • Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours • Commitment to our values: • Welcoming differences • Being relationship-minded • Practicing responsible participation • Having grit Preferred qualifications • Experience with enterprise infrastructure, security, platform, or on-premises software