Billing Care Coordinator - Remote

About Tia Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike. About the Role We are looking for a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way. In this role, you will be one of the primary voices of Tia for billing-related support, helping members understand charges, navigate insurance questions, resolve payment concerns, and feel confident that their issue is being handled with care. You will work closely with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to research, document, escalate, and resolve cases accurately and efficiently. This role is ideal for someone who is detail-oriented, calm under pressure, and energized by helping members through confusing or emotionally sensitive billing situations. Why Tia • Opportunity to help shape and scale a new model of women’s healthcare • Mission-driven environment focused on improving care for women across life stages • Collaborative, thoughtful team committed to patient and provider experience • High-impact member-facing role focused on trust, clarity, and issue resolution • Opportunity to partner across billing, revenue cycle, operations, and member support • Remote role supporting members in a fast-moving, high-growth healthcare environment What You’ll Do • Member Billing Support: Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy. • Case Resolution: Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions. • Cross-Functional Partnership: Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs. • Documentation & Compliance: Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards. • Escalation Management: Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team. • Member Experience: Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process. • Process Improvement: Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience. What You’ll Bring Requirements • 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role • Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism • Strong attention to detail, documentation habits, and follow-through • Ability to research issues, follow defined workflows, and manage cases through resolution • Clear written and verbal communication skills • Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology • Ability to work full-time weekday hours Nice to Have • Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience • Experience resolving insurance denials, payment discrepancies, or patient billing disputes • Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards • Experience working with shared queu