Care Coordinator

About Tia Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike. About the Role We are looking for a Care Coordinator I to provide compassionate, efficient, and high-quality support to Tia members through phone, chat, and other communication channels. In this role, you will often be one of the first voices members hear when they need help navigating care. You will support member inquiries, urgent requests, scheduling needs, escalations, and care coordination workflows while partnering closely with clinical providers, operations teams, and external partners. This role is ideal for someone who is empathetic, highly organized, calm under pressure, and energized by helping members move through complex healthcare situations with clarity and care. Why Tia • Opportunity to help shape and scale a new model of women’s healthcare • Mission-driven environment focused on improving care for women across life stages • Collaborative, thoughtful team committed to patient and provider experience • Member-facing role with meaningful impact on access, trust, and care navigation • Remote role supporting members in a fast-moving, high-growth healthcare environment • Opportunity to build deep knowledge of Tia’s care model, workflows, and member experience standards What You’ll Do • Member Support: Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels. • Care Coordination: Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns. • Urgent Requests & Escalations: Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols. • Member Experience: Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving. • Clinical & Operational Partnership: Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery. • Documentation & Compliance: Accurately document member interactions in accordance with HIPAA and internal policies. • Workflow Improvement: Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership. • Team Engagement: Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates. What You’ll Bring Requirements • 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role • Comfort supporting members by phone, chat, or similar communication channels • Strong communication skills, with the ability to explain information clearly and compassionately • Strong attention to detail, documentation habits, and follow-through • Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests • Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms. • Authorized to work in the United States Nice to Have • Healthcare, women’s health, virtual care, or patient access experience • Experience supporting scheduling, referrals, insurance-related questions, or care coordination workflows • Familiarity with HIPAA, patient privacy, or healthcare documentation standards • Experience working i