Clinic Operations Manager

About Tia Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike. About the Role Tia is seeking a Clinic Operations Manager to serve as the ultimate operational leader and general manager of one of our care delivery sites in TIA Scottsdale. You hold end-to-end accountability for the clinic’s operational excellence, team performance, compliance, and the overall patient and provider experience. This role is ideal for a seasoned clinic operations leader who excels at high-level strategic execution, cross-functional partnerships with clinical leadership (Medical Directors), and macro-performance metrics, while remaining grounded enough to understand the daily mechanics of a fast-paced clinic. This is a highly visible, in-clinic leadership role that requires strong judgment, people leadership, and a deep commitment to patient-centered care. What You’ll Do Strategic Leadership & Team Development • Site Management: Manage, coach, and develop the clinic’s leadership and support teams, serving as the ultimate escalation point for complex personnel and operational challenges. • Talent Strategy: Partner with People Business Partners to oversee the site's macro-hiring strategy, workforce planning, performance management, and organizational design. • Culture & Excellence: Set the cultural standard for the clinic, driving high employee engagement, retention, and professional development programs in alignment with Tia’s core values. Daily Operations & Performance Execution • Clinic Flow Oversight: Oversee day-to-day clinic operations, ensuring front desk, check-in, check-out, rooming, and clinical workflows are executed consistently, safely, and efficiently. • Real-Time Problem Solving: Monitor clinic flow to proactively identify bottlenecks, and own high-level problem solving related to provider schedules, staffing coverage, and emergency schedule changes. Utilize your clinical background to actively step into Medical Assistant or operational support roles when staffing shortages or high patient volumes demand it. • Metric Accountability: Track and manage key clinic operations metrics related to patient experience, schedule utilization, visit completion, access, timeliness, and care margin. • Workflow Optimization: Identify operational gaps and partner with centralized operations teams to implement practical, scalable process improvements and standardize clinic communication rhythms. Drive Patient and Provider Experience • Clinical Partnership: Build a tight, collaborative partnership with the site’s Medical Director and providers to optimize care team dynamics, provider satisfaction, and clinical throughput. • Hospitality Environment: Create a warm, professional, and service-oriented clinic environment aligned with Tia’s brand, ensuring patients receive clear communication and timely support from arrival through checkout. • Escalation Authority: Serve as the final on-site authority for complex patient experience failures, medical-legal incidents, or quality-of-care escalations. Compliance, Safety, and Clinic Readiness • Regulatory Oversight: Partner with clinical leaders to maintain strict compliance with applicable healthcare, privacy (HIPAA/PHI), safety (OSHA), and regulatory standards. • Clinic Readiness: Ensure the clinic environment is pristine, organized, safe, and fully stocked. Coordinate with facilities, supply, IT, and operational vendors to resolve facility needs in a timely manner. Who You Are • An Accom