Revenue Operations Systems Administrator (Hybrid @ Bellevue, WA)

About the Role OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don't expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one. You'll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You'll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager. This is an opportunity to grow beyond a single-platform admin role. You'll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you'll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself. What You'll Do • Salesforce Administration: Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting. • Zuora Operations: Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes. • Zendesk Configuration: Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes. • HubSpot Maintenance: Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting. • Broader Stack Support: Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect. • Release & Change Management: Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don't disrupt live Sales and CS workflows. • AI-Assisted Execution: Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have. • KTLO Operations: Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues. • Documentation & Runbooks: Build and maintain internal documentation for system configurations, workflows, and operational processes. • Cross-Training: Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions. Wh