Senior Operations Coordinator, Brooklyn Army Terminal

Our Vision : To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.  Our Mission : Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers. The Asset Management Property Operations Department is responsible for protecting and enhancing the value of City-owned real estate assets and supporting the operational needs of tenant businesses. The Department oversees property operations, facilities services, vendor and contractor coordination, maintenance activities, procurement, and property-related administrative and financial functions. Position Overview: The Senior Operations Coordinator will support day-to-day operations across the Brooklyn Army Terminal, Bush Terminal/MADE Campus, and Brooklyn Wholesale Meat Market within EDC’s Sunset Park Portfolio. Reporting to the Senior Vice President of Operations, this role will provide operational, administrative, and analytical support, with a focus on property operations, data tracking and reporting, budget administration, procurement, vendor coordination, contract administration, and inventory management. This is a full-time, on-site position based primarily at the Brooklyn Army Terminal office, with regular presence at the MADE Campus as needed. Essential Duties and Responsibilities: Front Desk & Office Management • Serve as the primary point of contact for tenants, guests, EDC employees, and visitors to the Operations Center ; manage visitor flow and provide professional , welcoming e xperience. • Answer phones, respond to emails, and deliver timely customer service. • Support general office operations and administrative needs as required. Portfolio Communication • Draft professional responses to tenant requests and provide clear project updates to the Portfolio Management team. • Assist with prioritizing short- and long-term tenant requests and tracking work order flow . • Coordinate with the Facilities Management team to prepare status updates on ongoing work and communicate progress to internal stakeholders. Operations & Facilities Coordination • Support day-to-day operational activities across the Sunset Park Portfolio in coordination with senior operations staff, maintenance team, vendors, and contractors. • Track work orders, maintenance requests, repairs, and property improvement projects from initiation through completion ; follow up on outstanding items and communicate status updates. • Maintain operational schedules, logs, trackers, and records to support property operations. • Assist with identifying recurring operational issues and opportunities to improve processes and service delivery. • Support property inspections, site visits, meetings, and special operational projects as needed. Data Tracking, Reporting & Analysis • Maintain accurate operational and financial data across property tracking systems, spreadsheets, and reporting tools including use of Asset Management-related systems (AC/DC, Munnin, and Power BI) . • Prepare recurring and ad hoc reports related to expenditures, work orders, maintenance activities, procurement, inventory, and vendor performance. • Analyze operational and financial data to identify trends, variances, and discrepancies ; reconcile information across financial, procurement, inventory, and operational records and escalate issues as needed. • Develop and maintain Excel-based trackers, reports, and dashboards to support property operations and management decision-making. • Support data collection and organization for annual budgeting, forecasting, and operational planning. Budget & Invoice Administration • Track operating expenditures and commitments for assigned properties ; monitor spending against approved budg