Managed Services Consultant

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn't just possible—it's essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Role Overview As a Managed Service Consultant , you will play a highly visible role partnering with business leaders, customers and carriers to ensure world class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management. This role blends strategic thinking with hands-on problem solving and requires the ability to influence stakeholders, manage multiple complex accounts and translate insights into long-term solutions. What You Will Work On • Partner with customers to define delivery timelines, milestones and end-to-end project plans that ensure successful execution. • Lead carrier initiatives from planning through adoption, presenting data driven insights and best practice recommendations. • Conduct deep-dive data analysis to identify patterns, uncover root causes and recommend improvements that increase data quality and availability. • Coordinate closely with carriers to drive continuous data improvements and troubleshoot performance issues. • Monitor project progress, communicate risks and publish regular progress reports that highlight business impact. • Hold customers and carriers accountable for actions that improve operational outcomes. • Use open-source visualization tools and internal data platforms to triage errors and support issue resolution. • Develop a deep understanding of carrier integration methods across modes and apply technical knowledge to guide decision making. • Collaborate with cross functional partners including Product, Support, Carrier Operations and Engineering to drive customer value. • Contribute to internal initiatives, SOP development and process improvements that enhance quality, consistency and efficiency within the Managed Services practice. • Mentor team members, identify process gaps and share scalable solutions across the organization. • Manage a portfolio of complex Enterprise and Vanguard customers, often spanning global regions and multiple project44 products. What You Need: • Two to four years of experience in data analysis or a similar analytical role. •