Senior Technical Account Manager

Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment • Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail • Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward • Elevate each other : We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details: • 💼 Revenue Team • 📍 Dallas, Texas or Denver, Colorado • 🕜 Full-time / Hybrid What you will do: The Senior Technical Account Manager is a senior commercially oriented technical advisor within the Lighthouse Commercial team. They manage a portfolio of complex and high-value accounts, partnering closely with Account Executives to drive adoption, retention, and growth. The role combines strong Lighthouse product and integration expertise with commercial judgment and proactive account management. The Senior TAM acts as a trusted technical advisor to customer stakeholders, identifies risks and opportunities before they become issues, and translates technical capabilities into measurable business value. Where you will have Impact: Strategic Account & AE Partnership • Own the technical relationship across a portfolio of complex managed accounts. • Partner closely with AEs on account strategy, retention, expansion, and renewal planning. • Proactively identify adoption gaps, technical risks, expansion opportunities, and churn signals. • Provide usage, adoption, ROI, and technical insights to support renewals and commercial conversations. • Lead or contribute to QBRs, adoption reviews, renewal preparation, and executive customer engagements. • Tailor engagement based on account value, complexity, health, and commercial opportunity. Product & Technical Expertise • Serve as a senior SME across Lighthouse products, integrations, data, and AI capabilities. • Understand BI data structures, market codes, OTB vs. Actuals, and common data-quality issues. • Demonstrate strong knowledge of Connect AI, PMS/OTA connectivity, Rate Insight & Parity, The Hotels Network, Market Insight, and Ernest/Revenue Agent. • Understand APIs, data flows, PMS/channel integrations, and common integration failure points well enough to scope, diagnose, and explain complex scenarios. • Own the customer-facing technical narrative while par