Senior Client Services Lead (Remote)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. **Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.** The Senior Client Services Lead has a strong account management background and will serve as the day to day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you! The Gig: • Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints • Manage and facilitate client calls and new client administrator training • Maintain all client documentation such as Standard Operating Procedures and process related documentation • Engage in ongoing educational opportunities on product releases, updates and system functionality • Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed • Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity • Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service • Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team • When it comes down to it, make them love us…a lot! What you need to make the cut: • College Degree (or equivalent) preferred • 7+ years’ experience working with clients and building relationships with direct experience in the employee benefits/benefit administration industry • 2+ years’ experience operating as a Client Services Lead • Must have strong understanding of healthcare administration and the impact it has on the industry • Human Resources and HRIS (human resources information system)/payroll system(s) knowledge helpful • Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization • Ability to lead client meetings, deliver presentations and establish relationships • Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform • Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer • Ability to maintain grace under pressure – especially during the busy season; basically the ability to bring order out of creative chaos during a compressed, high pressure