Contract Advisor

***** This role is based in Scottsdale, AZ. Office days are Tue, Wed, and Thur ***** Who We Are We’re building the future of real estate — today. HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values , which is a crucial element to our shared success. Who You Are We are looking for a highly organized, detail-oriented, and communicative Contract Advisor to manage the pipeline for HomeLight’s Buy Before You Sell product. This role operates in a fast-paced environment, working with both external loan officers, processors, and loan assistants as well as internal teams to ensure a seamless transaction process. You’ll be the quarterback of the transaction, ensuring all required documentation is completed, tracking files through closing, and proactively managing communication across multiple channels (Slack, email, phone, Zoom, and internal tools). What You’ll Do Here • Pipeline Management: Handle 30-40 files in a slow season and up to 50-60 closings per month. • Communication Hub: Be the main point of contact for Loan Officers (LOs), Loan Officer Assistants (LOAs), and Processors, ensuring they complete required tasks to keep deals moving forward. • Documentation & Compliance: Ensure that the questionnaire, title contact info, equity amount, and mortgage documents are properly completed and uploaded via the portal. • Cross-Team Collaboration: Work with internal teams, including: • Processing Team (equity loans, initial disclosures) • Approval Team • Listing Operations Team (back-up offers, transaction support) • Capital Markets • Tech & Workflow Management: Use the Sales App, Google Sheets, Zoom, Slack, and the internal portal to track and update transactions. • Problem-Solving & Support: Answer questions about the Buy Before You Sell program from start to finish, ensuring smooth execution. • Ensure Compliance & Accuracy: Verify documents, flag missing information, and follow up to keep files moving forward. • Upload & Manage Documents: Ensure that all required docs (inspections, mortgage files, approvals) are correctly uploaded and stored in the system. What You Bring • Highly Organized & Detail-Oriented: You can manage multiple transactions at once without dropping the ball. • Excellent Communicator: Strong verbal and written communication skills to work with both internal and external stakeholders. • Fast-Paced & Adaptable: Comfortable working in a high-volume environment and adjusting priorities as needed. • Tech-Savvy: Experience with Google Sheets, Slack, CRM systems, and loan processing tools. • Mortgage & Real Estate Knowledge: A strong understanding of the mortgage process and experience working with Loan Officers and Processors. Benefits and Perks • Medical (Aetna or Kaiser), Dental & Vision (Guardian) • Long-Term Disability & Short-Term Disability • Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian) • 401k (Vestwell), Life Insurance (Guardian) & Pet Insurance (Nationwide) • Commuter benefits are offered in certain locations • PTO, including Volunteer Days to give back to your community • Annual Anniversary Perks, including one-month paid sabbaticals! • HomeLight Service