Associate Director, Commercial Operations

MISSION Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. POSITION SUMMARY The Associate Director Commercial Operations will support commercial decision-making and execution through robust forecasting, commercial insights, market research, competitive intelligence, and effective sales operations. Key areas of responsibility include commercial forecasting, Sales Incentive Plan management, Veeva CRM administration and field-force support, territory design, segmentation and targeting, Sales Force Effectiveness, as well as the coordination of market research and competitive intelligence activities. The successful candidate will be a hands-on Commercial Operations professional with strong analytical capabilities, sound commercial judgment, and excellent business partnering skills. As a collaborative team player, this person will work closely with Brand Leads, Country General Managers, Commercial and Sales Leadership, Finance, Market Access, Medical, and external partners in a dynamic, entrepreneurial biotech environment. This is an ideal opportunity for someone who combines strategic thinking with operational excellence, enjoys building and improving processes in a fast-moving environment, and is willing to go the extra mile to help the business succeed. This position requires an onsite presence in Zug, offering the opportunity to be deeply integrated into Mirum’s company culture. Remote working is permitted in accordance with Mirum policy and as agreed with the reporting manager. JOB FUNCTIONS/RESPONSIBILITIES Forecasting & Business Planning • Lead the development, maintenance, and continuous improvement of commercial forecasting models across brands and countries. • Partner with Country General Managers, Brand Leads, Finance, and Commercial Leadership and facilitate the creation & update of country level mid & long-range forecasts • Ensure forecasts are transparent, assumption-driven, well documented, and aligned with Finance and Commercial Leadership. • Identify key forecast risks and opportunities and provide clear recommendations to support business decisions. Market Research & Competitive Intelligence • Partner with Brand Leads and Commercial Leadership to define research and competitive intelligence priorities aligned to key business questions. • Develop research briefs, select methodologies, manage RFPs, evaluate vendor proposals, and oversee projects from briefing to final delivery. • Support qualitative and quantitative research including market assessments, customer insights, patient journeys, ATUs. • Monitor competitive landscape across public sources (competitor activity, clinical trials, regulatory updates, congresses, investor materials, market access developments, and commercial signals). • Translate findings and competitive developments into actionable commercial implications for brand strategy, forecasting, launch planning, and decision-making. • Ensure compliance with internal legal, procurement, compliance, and pharmacovigilance requirements. Sales Operations • Manage Sales Incentive Plans for country sales teams, including plan design, target setting, performance tracking, calculation, reconciliation, communication, exception management and coordination of payouts in partnership with key stakeholders. • Own the commercial administration of Veeva CRM for Mirum International, including users, territories, targeting lists and re