Data Scientist
Ebay INC · 🌍 Bengaluru, India
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About the role
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Want to help change the future of retail? Are you looking for a unique and highly visible role shaping Trust & Risk strategy at eBay? Fast-paced, dynamic, and proactive, eBay’s Trust & Risk team is dedicated to making eBay a safe and trusted platform for the millions of buyers and sellers who make up the eBay community. Key Trust & Risk initiatives at eBay span platform communications, seller protections and policy experiences, buyer and seller feedback, the eBay Money Back Guarantee, seller performance, new seller onboarding, and transaction risk management. The team is committed to maintaining and enhancing eBay as a safe and reliable marketplace while strengthening how we measure, understand, and reduce transaction-related losses. We continuously improve the customer experience while ensuring eBay remains a secure and trusted global marketplace. As a Senior Data Scientist in the Trust & Risk team at eBay, you will serve as a strategic analytics partner to senior leaders across Trust, Risk, Product, Engineering, Policy, Shipping, and other partner organizations. You will shape analytical strategy across multiple complex workstreams, identify and prioritize the highest-value opportunities, and guide teams toward decisions that improve customer experience, reduce transaction risk and losses, and deliver measurable business impact. Your role will involve developing enterprise-level measurement and decision frameworks, connecting insights across risk vectors, and ensuring analytical investments are aligned to the most important organizational priorities. Responsibilities: • Shape Trust & Risk Strategy : Define and drive analytical strategy across multiple Trust & Risk domains, identifying emerging opportunities and translating broad organizational objectives into measurable analytical priorities and workstreams. • Lead Strategic Insights : Apply deep business, analytical, and operational expertise to frame complex and ambiguous problems, synthesize insights across multiple areas, and influence long-term decisions with senior leaders across the organization. • Identify & Prioritize Opportunities : Develop a holistic view of customer experience, marketplace risk, and transaction loss to identify the highest-impact opportunities across Trust & Risk. Guide prioritization of initiatives based on expected customer, risk, and financial impact. • Define Enterprise Measurement Frameworks : Establish standardized KPIs and quantitative frameworks for customer trust, transaction risk, enterprise loss, decision quality, false positives, residual exposure, and return on investment. Ensure consistent measurement and decision-making across multiple workstreams. • Drive Accountability & Business Impact : Define business objectives and success measures across complex portfolios of work. Track progress, identify gaps, and ensure analytical recommendations translate into measurable improvements in customer experience, policy effectiveness, risk outcomes, and top- and bottom-line results. • Lead Across Multiple Workstreams : Provide analytical direction