Forward Deployed Engineer

About Us UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at www.ujet.cx . Opportunity UJET is looking for a Forward Deployed Engineer to join our growing Forward Deployed Engineering (FDE) team. The Forward Deployed Engineer is a highly technical, customer-facing role that crosses the boundaries of Implementation Services, Technical Support, Solution Engineering, Integration Services, and Software Development. This role is designed for customer programs that require deeper technical involvement than a traditional implementation engagement. Once a customer's business requirements, workflows, integrations, and desired outcomes are understood, the Forward Deployed Engineer works closely with internal teams and the broader FDE team to turn those requirements into working, production-ready solutions. You will be hands-on throughout the customer deployment lifecycle and will work directly with customers, partners, and internal teams. Success in this role requires someone who is technically curious, comfortable operating in ambiguity, and willing to take ownership of difficult technical problems through resolution. The ideal candidate may not be a full-time software engineer, but should be comfortable opening code, understanding what it does, modifying a script, calling an API, analyzing logs, troubleshooting an integration, testing a virtual agent, or helping build and validate an AI-powered customer experience. What You'll Do Technical Deployment & Implementation • Serve as a hands-on technical resource within Forward Deployed Engineering for complex customer programs • Translate customer requirements and solution designs into executable technical implementation activities • Configure, test, and validate customer-specific solutions across supported UJET products and services • Work closely with Program Success Managers and Solutions Architects to ensure technical activities remain aligned with customer requirements, solution architecture, and program milestones • Identify technical blockers, risks, dependencies, and implementation gaps early in the deployment lifecycle • Develop practical and supportable technical approaches when standard configuration does not fully address a customer's requirements • Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions where appropriate • Support customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization activities • Validate implemented solutions against documented functional and technical requirements • Take ownership of assigned technical deliverables through completion API & Integration Services • Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems • Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication mechanisms, headers, request parameters, and response payloads • Read, interpret, and troubleshoot JSON and other structur