Virtual Pharmacy Technician

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. As a Virtual Pharmacy Technician at Virta Health, you will provide essential clinical and operational support to the pharmacy enablement team. You’ll manage prescription workflows, coordinate care with RNs, providers, and coaches, and ensure all member-facing processes are handled accurately and efficiently. This role is foundational to supporting Virta’s clinical operations and delivering excellent member experiences. RESPONSIBILITIES MEDICATION & CLINICAL SUPPORT - Apply medication knowledge to ensure accuracy in processing prescriptions, refills, and prior authorizations. - Identify and escalate potential prescribing or workflow issues to senior team members as needed. CARE COORDINATION - Collaborate with RNs, providers, and coaches to coordinate care and resolve member issues. - Communicate updates clearly and document all activities accurately within established systems. WORKFLOW EXECUTION - Process clinical tickets promptly and accurately, routing faxes, labs, and records appropriately. - Follow established SOPs to maintain consistency and compliance. - Support efficiency and quality improvement initiatives under senior guidance. TEAM & OPERATIONAL SUPPORT - Provide dependable support to clinical staff for both routine and urgent requests. - Participate in team meetings, knowledge-sharing sessions, and ongoing training opportunities. MUST-HAVES Education - Pharmacy Technician Certification or equivalent training required. Experience - 1–2 years of experience in pharmacy operations or telehealth support preferred. Skills - Strong attention to detail and ability to multitask in a fast-paced environment. - Proficiency with e-prescribing tools, medical records systems, and communication platforms. - Demonstrates a proactive use of AI tools to improve individual output and efficiency. - Collaborative mindset and willingness to learn new technologies. Soft Skills - Reliable, adaptable, and team-oriented. - Excellent communication and follow-through. - Proactive problem solver with a continuous improvement mindset. VALUES-DRIVEN CULTURE Virta’s company values drive our culture, so you’ll do well if: - You put people first and take care of yourself, your peers, and our patients equally - You have a strong sense of ownership and take initiative while empowering others to do the same - You prioritize positive impact over busy work - You have no ego and understand that everyone has something to bring to the table regardless of experience - You appreciate transparency and promote trust and empowerment through open access of information - You are evidence-based and prioritize data and science over seniority or dogma - You take risks and rapidly iterate Is this role not quite what you're looking for? Join our Talent Community https://jobs.ashbyhq.com/virtahealth/form/talent-community-form and follow us on Linkedin https://www.linkedin.com/company/virta-health to stay connected! Virta has a location based compensation structure. Starting pay will be bas