Customer Solution Strategist - Presales

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About the role

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workday UKI Solution Consulting team consists of pre-sales specialists who partner with Account Executives to drive sales by showcasing how Workday’s HCM, Financial, and Talent applications solve business challenges. They act as trusted advisors, delivering product demonstrations, creating tailored, value-driven presentations, and providing technical expertise to existing & prospective customers About the Role As a Customer Solution Strategist, you will be the primary visionary for our most significant enterprise accounts. You aren’t just answering RFPs; you are redefining how C-level executives (CFOs, CHROs, and CIOs) view their business future. You will bridge the gap between "what is" and "what is possible," orchestrating complex internal and external teams to ensure our customers don't just buy a product—they realize a transformation. Key Responsibilities 1. Strategic Advisory & Executive Partnership • C-Suite Relationship Management: Build and sustain deep, credible partnerships with the oCFO, oCHRO, and CIO, serving as a trusted advisor who understands their personal and professional KPIs. • Provocative Thought Leadership: Challenge the status quo. You will guide customers to think beyond immediate pain points toward a future-state vision, creating a "safe space" for radical business honesty and expert-led innovation. 2. Solution Strategy & Transformation Orchestration • Long-Term Roadmap Development: Lead the co-creation of Strategic Roadmaps and Strategic Staircases . You will align our technology with the customer’s 3–5 year pillars, such as ESG mandates, becoming a "learning company," or achieving "Growth without Growth." • Custom Innovation: Identify unique business use cases that require "out of the box" thinking, leveraging tools like Workday Extend to co-innovate and bridge functional gaps. 3. Value Realization & Growth Engineering • Architecture White Space Identification: Proactively diagnose "White Space" within an account’s architecture to identify expansion opportunities that increase the platform footprint and customer ROI. • Adoption & Churn Mitigation: Act as a "Value Doctor." You will diagnose root causes of low adoption (Sold Not Implemented - SNI) and collaborate with Value Management to build compelling business cases for continued investment and optimization. 4. Internal Advocacy & Operational Leadership • Account "COO": Act as the operational lead for the Solution Consulting team. You will orchestrate specialized resources—including Architects, Specialists, and Business Analysts—to ensure a unified front for the account. • Prod

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