Manager, Inside Sales

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. About the role As Manager of Inside Sales at Human Interest, your primary responsibility will be to coach and develop a high-performing team. The team is responsible for engaging new partners for lead generation of small businesses to become part of the fastest-growing 401(k) company in the world. They will manage a comprehensive sales funnel, requiring mastery in both acquiring net new partners and cultivating ongoing relationships to ensure a continual flow of leads through their pipeline. The team will look to your guidance and mentorship to help enable their success. You’re the right fit for this role if you are passionate about accelerating revenue, comfortable rolling up your sleeves, and have a strong bias to insight-driven action. You should be naturally curious and have the “go deep” mindset. And as we go 24,791 mph, you should be comfortable with change. What you get to do every day • Lead a Tech-Enabled Engine: Spearhead a high-velocity inside sales partnership engine designed to scale referral agreements and expand nationwide market reach. • Scale Messaging & Sequences: Continuously test and refine persona-aligned outreach sequences and talk tracks to optimize connect rates and meeting conversions. • Manage Full-Funnel Execution: Oversee pipeline performance across the entire partner lifecycle, from net-new partner acquisition to ongoing relationship management and AE handoffs. • Align Cross-Functionally: Collaborate with Revenue Operations and Partnership leads to establish operational SLAs, refine target list criteria, and streamline automated lead routing. • Elevate Rep Competency: Conduct rigorous 1:1 coaching, weekly activity tracking, and bi-weekly call reviews to sharpen value-based pitching, objection handling, and partner negotiations. • Drive Data-Backed Forecasting: Maintain rigorous accountability around team performance, providing weekly commit forecasts based on activity volume, lead-to-opportunity conversion, and downstream revenue impact. • Optimize Funnel Integrity: Monitor appointment conversion and follow-up cadences to eliminate drop-off, enforcing key operational targets like maintaining an 80% to 90% show rate. • Institutionalize Best Practices: Transform high-performing manual prospecting tactics into scalable, automated playbooks as the experimental motion matures. Key metrics include: • Team consistently hitting quota (not missing more than two consecutive months) • Lead and motivate a team of individuals • Ensure minimal drop off for appointments attended, maintaining an 80% to 90% show rate • Sales metrics: • Lead to Opportunity rate • Lead to Closed Won rate • Performance metrics: • Daily activity tracking • Partner activity follow up What you bring to the role • Bachelor's degree in Business, Marketing, or a related field preferred. • Proven experience in a Sales Development Representative, role or a similar sales position. • Minimum of 3 years of Sales team management experience • Strong under