Quality Engineer

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. The Opportunity: To continually strengthen its business and support its growth in North America, LG Electronics is seeking a Quality Engineer I to join our Component Solutions team. This position will support product quality and reliability by conducting product testing, failure analysis, and quality investigations while working directly with customers and internal teams to resolve quality concerns. The Quality Engineer will serve as an important technical point of contact for assigned customer accounts, helping identify root causes, coordinate corrective actions, and drive continuous improvement. This role will work cross-functionally with Quality Assurance, Sales Engineering, customers, and LG’s global manufacturing and quality teams. Here is why you should come join our team: You’ll join a collaborative, global organization where you’ll have the opportunity to directly influence product quality and the customer experience. In this role, you’ll gain hands-on exposure to product testing, failure analysis, customer quality issues, and continuous improvement while partnering with teams across North America and LG operations in Korea, Thailand, and Mexico. This is an individual contributor position that offers meaningful ownership of customer quality issues, giving you the opportunity to lead investigations, recommend solutions, and see quality improvements through from identification to resolution. What You’ll Do: • Perform product and compressor testing to evaluate product performance, quality, and reliability. • Conduct teardown and failure analysis of returned products and components to identify root causes of quality issues. • Investigate customer complaints, field returns, warranty claims, and post-production quality concerns, and coordinate appropriate corrective actions. • Analyze statistical and quality data to identify trends, recurring issues, and opportunities for product or process improvement. • Prepare quality reports, including field return analysis, warranty claim reporting, testing results, findings, and corrective actions. • Serve as the primary quality contact for assigned customer accounts, responding to quality concerns and providing technical recommendations and solutions. • Collaborate with internal Quality Assurance, Sales Engineering, and global engineering and manufacturing teams to investigate and resolve product and customer quality issues. • Recommend and implement improvements to testing procedures, analytical methods, product quality, and manufacturing or assembly processes. • Identify opportunities to improve quality and manufacturing efficiency while reducing quality-related costs. • Participate in quality meetings with customers, internal teams, manufacturing locations, and headquarters to comm