Sr PATT Functional Consultant - Workday Success Plans

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About the role

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers’ post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. About the Role We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services. Our team members: • Confidently and consistently provide excellent customer service • Engage customers to quickly understand business requirements • Share their broad experience with industry practices • Adapt and succeed independently in challenging situations • Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions • Support multiple customers concurrently on short duration projects • Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh. • Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day • Share expertise with customers on a variety of Ask-an-Expert requests by: • Conducting research to ensure understanding of customer questions and related Workday concepts. • Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks. • Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements. • Clearly and effectively communicating responses and value to customers. • Partner with an Engagement Manager to de

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