Revenue Operations Business Applications Manager

At OneSpan , we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. Revenue Operations Business Applications Manager This role owns the operational backbone and field-readiness infrastructure of the GTM organization: wiring together the systems, integrations, and workflows that power the sales process, and building the enablement programs, content, and support model that keep the field self-sufficient. This is a systems and enablement role — it does not own executive or regional reporting, dashboards, KPI visibility, or field-facing data hygiene enforcement, which sit with the Sales Operations/Reporting function. Business Application Wiring • Own end-to-end configuration and integration architecture across the GTM tech stack (Salesforce, Salesloft, ZoomInfo, Partner Portal, and adjacent tools), ensuring systems are correctly wired together and data flows cleanly between them. • Lead technical implementation of new tools, including configuration, integration build, sync/API health monitoring, and troubleshooting when systems break or drift out of sync. • Make recommendations on Salesforce architecture decisions related to data model design, automation (flows, validation rules, assignment rules), and deduplication logic — defining the business standards other teams build against. • Maintain living documentation of the tech stack: system-of-record map by data object, integration architecture diagrams, and admin runbooks for troubleshooting. • Own vendor technical relationships for GTM tools — evaluating new tools for integration feasibility, managing implementation timelines, and auditing feature utilization to inform renew/replace decisions. • Partner with IT/Engineering on system design for new or changing sales processes, translating business requirements into technical specifications and build plans. Enablement & Support • Own the RevOps support queue end-to-end: triage tickets related to sales process, tooling, and Salesforce; identify recurring themes; and route root-cause fixes into process, tooling, or content changes. • Own onboarding architecture for new hires — structured ramp plans, tooling access, and milestone check-ins through the first 90 days. • Own the enablement content platform and knowledge base: information architecture, version control, and periodic content audits to retire stale material. • Identify and make recommendations to Leadership on tooling gaps and sales-facing material needs. Process & Documentation • Build and maintain process documentation across the full lead-to-cash lifecycle, focused on how systems and tools support each stage from lead routing, opportunity management, approvals, contracting, and post-sale handoffs. • Identify operational bottlenecks and resolve them through process redesign, automation, or tooling changes. • Collaborate with RevOps on cross-functional process initiatives from problem definition through requirements, technical build, piloting, and rollout, partnering with leadership to shape the broader systems and process roadmap. Requirements • 5+ years of experience in Sales Operations, Revenue Operations, or GTM Systems, with a focus on Salesforce administration and systems architecture. • Deep hands-on Salesforce experience: data model design, automation build (flows, validation rules), integrations, and administrative configuration. Salesforce Admin certification a plus. • Experience implementing and integrating GTM tools such as Salesloft, ZoomInfo, and LinkedIn Sales Navigator. • Experience building and maintaining structured knowledge bases or enablement content platforms. SharePoint experience a plus. • Strong written communication skills for technical documentation and training content creatio