Project Manager

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve. Your browser does not support the video tag. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance. Learn more at www.shift-technology.com In this role you will spearhead the delivery of new products to our clients, from the scoping of the first project to ensuring a broader availability and scalability across all our markets. As a member of the Delivery team, you will be the cornerstone of client relationships and technical teams. You will anticipate risks, communicate with both external and internal parties, develop and manage implementation plans with technical and business teams, guide roadmap execution, and assist with identifying client needs. Due to the collaborative, cross functional, and customer facing nature of this role, we expect this role to be hybrid with some days in our Paris office. What you’ll do... • Be a key stakeholder in client relationship, managing overall delivery of our solutions in time and quality by facilitating collaboration between Shift Technology’s and clients’ business and technical teams, from operational level to senior management • Engage during presales and inception of new products, focusing on structuring and tracking the scoping phase before contract signature. • Define project methodology and organization, validate client requirements, and identify key milestones and success factors • Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process • Align with technical leadership team to drive scalability by design of our complex solutions while balancing key project needs • Take a leadership role in shaping internal processes and tools to enhance organizational effectiveness of the company. What you bring... Shift’s project management team is filled with open-minded top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities. We thrive on collaboration and believe that diverse perspectives lead to innovative solutions. • You possess exceptional communication skills, both oral and written, enabling you to simplify complex concepts and effectively present to C-level stakeholders. • You will lead by example and will define and own your delivery metrics on your program • You bring at least 5 years of relevant experience in IT project management, preferably in a SaaS B2B environment • PM certifications such as CAPM, PMP, or Prince2 are highly valued and will enhance your candidacy. • You are dynamic, humble, curious and eager to learn, always looking to expand your fields of expertise. • You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality and know how to get your teammates behind them. • You are comfortable managing programs (with more than 20 project participants) and simultaneously dealing with the pressure of delivering excellent service to our customers. • Advanced command of French, both written and spoken, equivalent to a native speaker. • Business fluency in English - proficiency in additional languages (German