Operations Specialist I-III

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Operations Specialist I-III Mission (Why we need you): Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace! Outcomes (What you’ll be working on and the impact you’ll make): We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market. Primary responsibilities and tasks: • Provide world-class customer service • Provide quick decisions and resolutions to issues that arise • Ensure our KPIs are being met • Collaborate with all team members to get shipments to point A to point B with the One Team mindset • Strong sense of proper prioritization (What tasks takes priority over others, and for whom) • Properly documents issues to support corrective actions and team updates • Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities • Track the movement of goods and provide real-time shipment updates using various systems • Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management • This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues • This role requires in-office work in the Penang office Skills & Experience & Characteristics (Who you are): • At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field • At least 2+ years of proven track record in a similar role in customer service/operations • Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary • Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it • Ability to make good judgmen