Program Director - Evinova

WHO WE ARE Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges? Then Evinova, a new health tech business part of the AstraZeneca Group, might be for you! Transform billions of patients’ lives through technology, data, and innovative ways of working. You’re radical, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group. Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector. We are in an active growth phase. Our platform is evolving quickly, our customer base is growing, and our delivery capability is scaling alongside it. We operate in a regulated environment, with sophisticated sponsor customers who have high expectations and real experience of enterprise implementation. We are building delivery capability that matches the quality of our product ambition. That means hiring great people who bring structure and who are motivated by building something, not just running it. WHAT THE ROLE IS As a Program Director, you own a customer account implementation program end to end — from kick-off through go-live and into the ongoing customer relationship. An account program may be a single workstream or several running in parallel. You are the accountable delivery lead across all of it: the customer's primary point of contact, the owner of the plan and its risks, and the person who keeps the team coordinated and on track, building the customer's confidence along the way. The program’s size and complexity, will drive the specific activities needed to be performed. Some account implementation programs will also be assigned a Project Manager. Where one is assigned, they own the day-to-day plan mechanics, RAID log upkeep, and status cadence for their workstream(s), freeing you to focus on the customer relationship, risk ownership, cross-functional blocking issue, and the judgement calls that come with an evolving platform. Where no Project Manager is assigned, you run that workstream directly yourself. Either way, you hold customer account program-level accountability — the plan, the risk, and the relationship — start to finish. This is a hands-on role; you are close enough to the build and rollout to spot problems before they raise. Accountability does not shift at debut. Post-go-live, you continue to own the overall customer relationship — including quarterly business reviews (QBRs) and ongoing relationship management — while a Project Manager, where one is assigned, becomes the customer's day-to-day point of contact for post-go-live implementation needs within their workstream. This role is the engine that turns a signed contract into a live, adopted solution. You will be joining a team that is scaling. Part of this role is contributing to how we deliver — documenting what works, improving what doesn't, and helping us get better as we grow. WHAT YOU WILL BE DOING • Managing customer implementation programs end to end across your active portfolio — from a single works