Operations Coordinator

Operations Coordinator Bloomington, CA (Onsite) Full-Time Day Shift | Monday–Friday, 8:00 AM – 4:30 PM Compensation Range: $25 – $30 per hour About Cargomatic • Cargomatic is revolutionizing the transportation industry • Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking • Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain • Recognized as a Built In Best Places to Work , reflecting our people-first culture and commitment to growth, collaboration, and impact About the Role • Support daily terminal and delivery operations in a fast-paced environment • Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams • Ensure smooth dock launches and high levels of on-time pickup and delivery performance • Provide consistent, high-quality customer and driver support • This role is onsite in Bloomington, CA and aligned to standard weekday business hours What You’ll Do • Provide high-level customer service and operational support • Support drivers and serve as a primary point of contact during daily operations • Coordinate with dock supervisors to ensure successful daily dock launches • Lead and coordinate drivers to maintain on-time pickup and delivery performance • Maintain accurate driver records, including times, routes, and special handling instructions • Manage KPIs, open job reports, and daily POD reconciliation • Oversee pickup dispatch management, including B2B and B2C assignments • Support key customer accounts and provide ETAs as requested • Manually build jobs when required and input rate adjustments • Track and trace shipments to ensure service expectations are met • Provide ad-hoc delivery and pickup coverage as needed • Attend weekly operations meetings and support continuous improvement initiatives What We’re Looking For Required Qualifications • Strong written and verbal communication skills • Demonstrated experience in customer support and customer satisfaction • Ability to think on your feet and problem-solve in real time • Ability to learn quickly and adapt to new tools, systems, and processes • Intermediate to advanced working knowledge of Microsoft Excel • Strong analytical, organizational, and problem-solving skills • Comfort working in a fast-paced environment with shifting priorities • Ability to prioritize tasks and operate with a strong sense of urgency Preferred Qualifications • Previous dispatch, transportation, or logistics experience • Bilingual in Spanish Benefits & Perks • Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans • Company-paid life insurance and short- and long-term disability coverage • Flexible spending accounts and dependent care savings options • Employee Assistance Program with confidential counseling, legal, and financial resources • Wellness programs and benefit advocacy support Equal Opportunity Employer • Cargomatic is an equal opportunity employer • We celebrate diversity and are committed to creating an inclusive environment for all employees