National Service Sales Development Manager

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. National Service Sales Development Manager 100 Years in Business | Grow with us DH Pace Company, Inc. is hiring a results-oriented National Service Sales Development Manager who will be responsible for developing and leading DH Pace's national service sales training program for technicians and managers. In this role, you will build and deliver sales training that strengthens customer trust, equips technicians and managers to sell effectively and enables managers to support, coach, and lead their teams. What You'll Do • Develop, own and continuously evolve DH Pace’s national service sales training program across service lines (Residential Service, EDS/ISS Service, CDS Service). • Travel to local offices to facilitate group training sessions for managers and technicians. • Design and deliver technician training covering: • Building strong customer trust across the full-service interaction; from the on-my-way notice, through arrival and initial contact, to wrap up. • Selling: teach when and how to sell on a residential or service call, how to present options, and how to communicate value, quality, and the right recommendation. • Professional development: teach technicians how to set goals and identify how to achieve them. • Translating value-and-quality selling into practical, repeatable language technicians can use with customers. • Design and deliver manager training (dispatch, service, department managers) covering: • Supporting technicians after formal training ends. • Selling: teach when and how to sell over the phone, how to present options, and how to communicate value, quality, and the right recommendation. • Problem resolution: how to de-escalate and resolve customer problems and strengthen the customer relationship. • Teaching managers how to set an agenda and run sales meetings that inform, engage, and inspire technicians. • Working with the DH Pace Training Department, develop and maintain the full training curriculum, including materials, presentations, workbooks, role-play exercises, and reinforcement tools. • Partner with branch and area leadership to schedule training sessions, assess technician sales skill levels, and identify branch-specific needs. • Track and report on training effectiveness using well defined metrics. • Maintain a consistent training message and sales approach across all locations while adapting delivery to local market and product differences. • Develop and deliver train-the trainer sessions to equip designated managers/leaders to reinforce and extend the training between formal visits. • Build the training program into new technician onboarding. • Continuously refine the curriculum based on field results, technician feedback, and evolving product/service offerings. • Serve as an ongoing resource to managers on reinforcing value/quality sales behaviors after training sessions conclude. • Other duties may be assigned What You Bring • 5+ years of experience in sales or sales training, with demonstrated success in a residential, in-home, or direct-to-consumer environment (i.e., HVAC, roofing, home services, security, door, or similar). • Bachelor’s degree in business, communications, or a related field preferred; equivalent combination of experience and training will be considered in lieu of degree. • Prior experience designing and facili