Administrative & Franchise Sales Coordinator

Position Summary: JAN-PRO of Las Vegas is seeking a bilingual Administrative & Franchise Sales Coordinator to support front-office operations, assist Certified Business Owners (CBOs), and provide administrative support throughout the franchise candidate process. This role is a key point of contact for incoming inquiries and ensures accurate data management, strong communication, and a professional, compliant experience for all candidates and CBOs. This is a frontline support role for someone who thrives in a structured environment, manages details exceptionally well, and communicates with clarity and professionalism. Key Responsibilities: Administrative & Front Office Support • Answer incoming calls, route inquiries, and deliver professional bilingual customer service. • Support daily office operations including scheduling, filing, scanning, document preparation, and maintaining organized systems. • Manage calendars, coordinate appointments, and prepare office materials for meetings and trainings. • Provide administrative support to leadership as needed. Data Management & Process Support • Maintain accurate and up-to-date records in CRM systems and internal databases. • Complete data entry for franchise leads, CBO documentation, onboarding forms, and compliance materials. • Track lead activity, follow-up schedules, and process milestones for candidates and CBOs. • Ensure documentation is complete, compliant, and properly organized. Certified Business Owner (CBO) Assistance • Assist CBOs with completing required documents, onboarding paperwork, and scheduling trainings. • Provide bilingual support to ensure CBOs clearly understand processes, expectations, and compliance requirements. • Coordinate communication between CBOs, operations, and leadership teams. Franchise Sales Administrative Support • Schedule discovery calls, schedule and administer franchise presentations (in-person) and candidate follow-ups. • Prepare FDD documents, sales packets, and presentation materials in accordance with compliance requirements. • Maintain accurate candidate files and track all disclosure timelines. • Support candidate visits and ensure a consistent, high-quality experience from initial inquiry to franchise sale. • Prepare and send Franchise Business Fulfillment Letters to CBOs, ensuring accuracy and timely delivery. Candidate & Brand Experience • Serve as a trusted, professional first point of contact for candidates and CBOs. • Represent the JAN-PRO brand with clarity, integrity, and strong communication. • Ensure every interaction—phone, email, or in-person—delivers a high-quality, organized experience. Required Qualifications • Bilingual (English & Spanish) – required • Experience in administrative support, customer service, or office coordination • Strong organization, follow-through, and attention to detail • Excellent written and verbal communication skills • Proficiency with CRM systems, Microsoft Office, and basic data entry • Ability to multitask and manage competing priorities in a fast-paced environment Preferred Qualifications • Experience supporting sales teams, franchise operations, or regulated processes • Familiarity with FDDs, compliance paperwork, or business licensing • Experience working with entrepreneurs, owner-operators, or small business clients WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to prov