Senior Director, Workforce Transformation

About Engine Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents. That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026). We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar. Come outpace the ordinary and build the future of travel with us. Senior Director, Workforce Transformation THE OPPORTUNITY Engine has spent the last two years building an AI-native operating model, and the results are showing up across the business: customer service resolving autonomously at scale, engineering shipping dramatically more per person, revenue per employee climbing quarter after quarter. The technical foundation is real. The productivity gains are real. Now the People team is taking the next step: leading how the workforce itself evolves as a result. This role owns Workforce Transformation; surfacing the productivity story across the enterprise so we can measure impact consistently, redesign roles ahead of the shift, and build the skills our workforce needs next. The traditional playbooks for workforce planning, hiring, and development assume a workforce that grows linearly with the business. Engine's doesn't and won't. As AI absorbs more work in every function, the questions get harder: What roles do we need? What skills matter now? What's the right mix of employees, BPO, and AI agents to deliver the work? Where should we invest, and where should we automate? This role answers those questions ahead of the curve, not behind it. You'll report to the CPO and partner with the leaders of AI Platform and Applied AI to bring this to life. WHAT YOU'LL OWN Productivity & Efficiency Insights • Own how Engine measures AI's impact on the workforce; the productivity gains, efficiency shifts, and capacity reallocation happening across every function. • Surface the enterprise productivity story every quarter; where work is being streamlined, where AI is driving compounding gains, where roles are shifting. This is the narrative the board, the ELT, and the workforce see. • Build the data infrastructure that makes Workforce Transformation a predictive function; anticipating where productivity gains show up next, not just reporting where they landed last quarter. Workforce Mix & Capacity Modeling • Build the enterprise capacity model that measures work in a common unit across FTEs, BPO/contractors, and AI agents, normalizing AI agent output, autonomy, and quality against FTE capacity so Engine can move from managing headcount to managing capacity. • Own the workforce mix framework and strategic workforce planning: for any body of work, recommend the most effective delivery model: FTE, BPO, contractor, or AI agent, based on productivity, quality, and cost, and sequence where Engine hires, automates, upskills, or redeploys. • Partner with Client Ops, Applied AI, Finance, and functional leaders to embed capacity and mix decisions into annual and quarterly planning, making workforce mix a first-class input to how Engine allocates capital, not just headcount. Skills of the Future • Redesign roles and career pathways as AI absorbs tasks, partnering