Sr. Partner Success Manager, Lodging

About Engine Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents. That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026). We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar. Come outpace the ordinary and build the future of travel with us. About the Role As Sr. Partner Success Manager, Lodging , you will own a portfolio of Engine's most strategic hotel chain, property management group (PMG), property ownership group, and key partner property relationships — serving as the senior relationship owner responsible for partner health, revenue growth, and the durable commercial performance of your book. Reporting to the EVP, Supply & Strategy, you will independently own the operating rhythm and growth strategy of your lodging accounts: deepening rate and content coverage, growing consumed net direct revenue, driving direct share, and ensuring partners are activated and performing against plan. This is a relationship-management and growth role — your mandate is to maximize the value of existing partnerships, not to source net-new supply. This is a high-ownership commercial role requiring strong judgment, organization, and executive presence. You'll work across Product, Engineering, Pricing, Connectivity, and Operations to turn complex partnership opportunities into delivered outcomes. You'll own a larger, more complex book — measured by property count, revenue, and stakeholder complexity — and will independently engage senior hotel chain and PMG executives. You'll also serve as a model for partner cadence, commercial rigor, and best practices across the Partner Success team. What You'll Do • Own a portfolio of strategic hotel chain, PMG, property ownership group, and key partner property accounts as the senior relationship owner • Drive measurable growth in consumed net direct revenue across your book through rate coverage, content depth, activation, direct share, and other commercial levers • Develop and execute account strategies based on partner performance, opportunity, and business priorities • Lead executive-level QBRs, performance reviews, commercial discussions, and escalations • Proactively diagnose underperformance and build data-backed plans to improve partner health and revenue • Identify and execute expansion opportunities across existing partnerships, including additional rates, brands, properties, content, and marketing opportunities • Lead complex cross-functional initiatives with Product, Engineering, Pricing, Connectivity, and Operations • Support commercial negotiations and renewals, including preparing recommendations, tracking terms, and driving execution • Maintain rigorous account records, rate documentation, performance tracking, and partner plans • Bring lodging distribution, hotel technology, and connectivity insights into strategic partner conversations • Serve as a point of reference for PSMs by modeling strong partner management, commercial discipline, and operating cadence What We're Looking For • 6+ years of experience in partnerships, account management, or a relationship-driven comm