Director, Channel - Americas

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture. Exclaimer is a high-growth SaaS company with 300+ colleagues across the UK, US, Europe, and Asia-Pacific. We promote a people-first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi-channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive. We’re officially Great Place To Work Certified™ Exclaimer has been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work® UK | Great Place To Work® USA About the opportunity 👇 About the opportunity We're looking for a Director, Channel Americas to lead and grow our partner ecosystem across the region. You'll lead the channel strategy for the Americas, building strong relationships with key Microsoft resellers, MSPs and VARs while leading a team of Channel Account Managers responsible for partner success, performance and ARR. This is a player-leader role: you'll influence the direction for the Americas channel and hold accountability for its targets, while coaching your team on the day-to-day work of partner enablement, deal progression, and partner experience. You'll work cross-functionally with Sales, Marketing, and the broader channel organization to ensure the Americas partner network is well-equipped, well-informed, and growing in line with Exclaimer's objectives. Key responsibilities and scope Leadership and strategy • Lead and inspire a channel team focused on growing new business through VARs, Microsoft resellers, including CSPs and MSPs, across the Americas region. • Strategically plan and execute the partner program across the Americas to achieve corporate channel sales objectives. • Set and meet ambitious quotas for key partners in the Americas market. • Work cross-functionally with Exclaimer's Sales Executives to support the growth and scale of the channel business. Partner relationships and ecosystem • Develop and nurture relationships with key Microsoft MSPs, resellers and VARs, ensuring alignment with Exclaimer's growth objectives. • Utilize in-depth knowledge of the Microsoft ecosystem, with a specific focus on MSPs and channel resellers, to drive channel sales and business growth. • Identify, recruit, and onboard new channel partners, with a focus on Microsoft 365 channel resellers and MSPs. • Maintain overall responsibility for relationship management with partners across the portfolio. Team oversight (Channel Account Managers) • Oversee day-to-day relationships across the team's partner portfolio, ensuring each Channel Account Manager owns their patch effectively. • Drive partner onboarding, enablement, certification, and not-for-resale (NFR) activation across the team. • Lead partner business reviews and performance check-ins, and ensure these are happening consistently across the region. • Hold the team accountable for ARR targets by region and segment, including distinct rules for Global/Regional VARs versus MSPs. • Monitor SLA performance across the team, including first response within four business hours and resolution within 48 hours, and case hygiene above 95%. • Drive partner CSAT scores of 90% or higher across the portfolio. Commercial execution and reporting • Review, monitor, and report on partner-led deals,