Patient Safety Specialist (Tele Sitter) - Training Provided

Who We Are Hicuity Health is the leader in delivering expert telemedicine care in support of patients and bedside care teams in acute and critical care environments. Since our founding in 2006, Hicuity Health has pioneered provider-to-provider telemedicine, fueling success with clinical and technical innovation. What We're Solving Hicuity Health leverages telemedicine to address clinical needs and staffing shortages for a diverse range of clients and care venues nationwide, including health systems, hospitals, post-acute care facilities, and at-home acute care environments. Our Mission For nearly two decades, Hicuity Health has delivered “Care Innovated” to its clients and patients. Across a range of services, Hicuity offers clinical, technical, and operational expertise that improves patient care and supports healthcare facilities nationwide. The Role Hicuity Health, the leading high acuity telemedicine provider in the United States, is seeking highly motivated and talented individuals to join our team as a Patient Safety Specialist (Tele-Sitter) . This position is responsible for providing ongoing continuous virtual observation to patients who require frequent or continual surveillance and interaction due to medical, psychiatric and/or safety reasons. The PSS will work in close partnership with the bedside patient care team, to foster a safe, comfortable, and secure patient environment. This position requires regular, on-site attendance at our Memphis operations center and cannot be performed remotely. You Will • Provides continuous observation to assigned patients utilizing in-room audio/visual equipment at all designated times unless relieved by appropriate team member. • Assists in calming and/or reorienting patient as indicated utilizing care and empathy in all interactions to promote consistent, positive patient and family environment. • Collaborates with the bedside team to establish a safe, comfortable patient environment utilizing knowledge of fall prevention protocols, self-harm prevention, and patient cues that may lead to escalating event or high-risk behavior. • Immediately reports any and all activity or environmental hazard(s) that fall outside of the established parameters to the bedside licensed personnel or designee per established workflow. • Collects and documents clear, accurate documentation of patient activity and interactions throughout the shift per established policy/guidelines. • Appropriately communicates all pertinent information about assigned patient to ensure patients, physician care team, and colleagues have a clear understanding of all required communications in accordance with established protocols/procedures to provide safe patient care. • Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality. • Demonstrates excellent communication skills, including active listening. Exhibits superior interpersonal skills necessary to interact with Hicuity Health clinicians and hospital clients to provide quality patient care outcomes. • Demonstrates professional phone etiquette. • Follows through with issues in a timely fashion. • Maintains and promotes customer satisfaction. • Provides exceptional customer service to all members of the patient care team, patients, families, and all members of the patient care team. • Provides courteous, enthusiastic phone communication to all clinicians at partner hospitals. • Promptly responds to requests for service and assistance. • Manages difficult or emotional customer situations and escalates as indicated. • Responds promptly to customer needs. What We’re Looking For • Demonstrates dependability, reliability, and flexibility. • Proficiency with Windows-based computer skills, telephone, and f