Retail Airport Manager

Our client is a leading international provider of financial and retail services, operating a large network of airport and travel retail locations across multiple countries. The company serves millions of customers every year through a combination of foreign exchange, payment, and customer-focused retail services. As part of its continued growth, our client is seeking an experienced Airport Retail & Foreign Exchange Manager to lead its Brussels Airport operations. Jobomschrijving Commercial & Business Leadership • Own and develop the overall commercial performance of the airport business. • Drive revenue growth across all foreign exchange and retail activities. • Identify opportunities to increase transaction volumes, customer conversion, and profitability. • Monitor key commercial KPIs and implement action plans to exceed targets. • Collaborate with senior leadership to define and execute local business strategies. Foreign Exchange Operations • Lead and optimize all currency exchange activities across multiple airport locations. • Ensure accurate execution of foreign exchange transactions and adherence to operational procedures. • Monitor market trends and customer behaviors to maximize foreign exchange sales opportunities. • Maintain the highest standards of cash management, reconciliation, and financial controls. • Ensure strict compliance with all regulatory and financial service requirements. Leadership & People Management • Lead, coach, and develop a management team as well as a sizeable frontline workforce. • Create a high-performance culture focused on accountability, customer service, and commercial results. • Recruit, train, mentor, and retain top talent. • Manage workforce planning, scheduling, performance reviews, and succession planning. • Foster employee engagement and maintain strong team morale within a demanding operational environment. Operational Excellence • Ensure smooth day-to-day operations across all airport locations. • Maintain exceptional standards regarding customer experience, store presentation, security, and operational efficiency. • Implement continuous improvement initiatives to enhance productivity and service quality. • Conduct regular site visits, audits, and compliance reviews. Compliance & Risk Management • Ensure full adherence to airport regulations, internal policies, AML requirements, security procedures, and financial controls. • Oversee cash handling processes and conduct regular operational audits. • Manage risk proactively while maintaining a customer-centric approach. Mandatory Experience • Significant experience managing foreign exchange (currency exchange) operations within an airport, travel retail, financial services, or related environment. • Strong background managing operations in a busy airport retail environment. • Proven experience leading large, multicultural teams through layers of management. • Demonstrated success in delivering commercial growth and operational improvements. • Experience managing multiple points of sale or multi-site retail operations. Leadership Competencies • Strong people leadership and coaching capabilities. • Ability to inspire, engage, and unite teams around ambitious objectives. • Excellent operational and organizational skills. • Strong analytical mindset with a data-driven approach to decision-making. • Ability to thrive in a fast-paced, customer-facing environment. • Excellent conflict resolution and stakeholder management skills. Language Requirements • Full professional proficiency in English. • French and/or Dutch highly desirable. • Additional languages are considered a strong asset.