Finance Operations Excellence Manager (Bangkok Based, Relocation Provided)

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About the role

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Role #1 Finance Operations Excellence Manager The Opportunity Are you an experienced finance transformation and continuous improvement professional who enjoys solving complex operational problems and delivering measurable results? Agoda’s Finance Operations Excellence team is looking for a Manager to lead finance and accounting process-improvement initiatives across our global operations. The role will focus on analyzing existing processes, identifying root causes, redesigning workflows, strengthening controls, and implementing sustainable improvements across areas such as Accounts Payable (PTP), Accounts Receivable (OTC), General Ledger (RTR), payments, reconciliations, and financial close. You will own improvement initiatives from problem definition through implementation and stabilization. The ideal candidate combines strong finance-process knowledge with advanced Lean Six Sigma skills, structured problem-solving, data analysis, project ownership, and the ability to communicate recommendations clearly to finance and non-finance stakeholders. Key Responsibilities • Finance and Accounting Process Improvement • Lead end-to-end improvement initiatives across AP, AR, GL, payments, reconciliations, and financial close. • Conduct process mapping, value-stream mapping, Kaizens, and future-state design using Lean Six Sigma methodologies. • Identify waste, bottlenecks, rework, process variation, and control gaps, and implement measurable improvements. • Data Analysis and Reporting • Analyze finance and operational data to identify trends, exceptions, root causes, and improvement opportunities. • Develop KPIs, dashboards, and reports to monitor process performance, quality, cycle times, and control effectiveness. • Translate findings into clear recommendations and prioritized action plans. • Project Ownership and Implementation • Own projects from problem definition and analysis through implementation, stabilization, and benefits tracking. • Lead cross-functional teams across Finance, Technology, Operations, and business functions. • Manage project plans, risks, dependencies, stakeholder alignment, testing, training, and rollout. • Documentation and Knowledge Transfer • Create and maintain process maps, SOPs, work instructions, and control documentation. • Use BPMN standards where relevant and support training and knowledge transfer to operational teams. • Ensure improvements are embedded into standard processes and governance routines. • Quality & Controls: • Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance. What You’ll Need to Succeed • Bachelor’s or Master’s degree in Finance, Accounting, Business, Engineering, Operations, or a related field. • At least 6 years of relevant experience in finance transformation, finance operations excellence, continuous improvement, or finance and accounting process improvement. • Solid understanding of finance operations proc

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