Solutions Consultant

Solutions Consultant WE'RE LUMA HEALTH. Needing healthcare can be hard — getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: Solutions Consultant Solutions Consultants (SCs) are the technical owners of customer implementations at Luma. You'll take health systems and clinics from signed contract to live, working product: running discovery, configuring and customizing the platform, troubleshooting integrations with the customer's EHR, and driving go-live, then handing customers off to support in a healthy state. You'll work in a fast-moving, multi-customer environment, typically juggling several implementations at different stages at once. Day to day, you'll partner closely with Delivery Project Managers, Customer Success Managers, Support, and Engineering. You'll be the person who understands the customer's workflows, knows what the product can and can't do, and keeps the project moving when things get messy. We're looking for someone technical, calm under pressure, and genuinely good with customers: a self-starter who gets energy from untangling ambiguous problems in healthcare. What a Typical Week Looks Like • Running kickoffs and discovery calls with clinical, operational, and IT stakeholders to understand current workflows, pain points, and success metrics • Building and configuring patient-facing solutions such as digital forms, appointment reminders, messaging campaigns, waitlists, and kiosk check-in, using Luma's configuration tools and templating logic • Working with customer IT teams and Luma Engineering on EHR integrations (e.g., Epic, MEDITECH, eCW, athena, Cerner/Oracle, ModMed), including interface setup, data mapping, file-based uploads (SFTP), and API-based scheduling • Troubleshooting in real time : You'll form a hypothesis, isolate the cause, and either fix it or hand it to the right team with everything they need • Communicating clearly and often : Utilizing internal Slack channels, weekly and (during launches) daily status updates, risk flags, and go/no-go recommendations • Managing scope : recognizing when a "quick request" is really a new capability, and working with Delivery, Sales, and Customer Success to handle it • Writing clear tickets for Engineering and Support, and advocating for customer needs with the product team • Monitoring after go-live : reviewing performance (e.g., automation rates), resolving issues, and preparing the customer and the support team for a clean handoff What YOU Will Do at Luma Health • Become an expert on the Luma Health platform, products, and the EHRs we integrate with • Own the technical delivery of customer implementations from contract through launch and handoff to support • Work with Sales, Delivery PMs, and Customer Success Managers to understand client pain points and define measurable success criteria • Run discovery to document workflows, data requirements, and integration needs • Configure and customize Luma products to meet customer requirements, including logic, conditional content, and custom actions where appropriate • Diagnose and resolve technical issues, partnering with Engineering and Support on root cause and priority • Identify risks early, communicate them honestly, and propose options to keep launches on track • Set and manage expectations on scope, timelines, and what the product does today • Train customer teams and help them navigate the process change that comes with new technology • Hand off live customers