T&DS - Salesforce Functional Analyst

Role purpose, accountabilities, experience, knowledge, and skills This is a permanent role reporting to the T&DS Data Office owner. The T&DS Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application. The role requires a deep understanding of Salesforce platforms, strong analytical and project delivery process and the ability to collaborate with both technical and business teams. Key responsibilities • Act a Salesforce technical expert within the Business team. • Ensures software applications meet technical and functional requirements • Ensures compliance with application standards, good business practices and group processes • Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.) • Executes and manages tests campaign (Integration + No regression test) • Support Business team in UAT final test • Write application documentation (design document, user guide, specification, tests document, etc.) • Influences foster decision-making with the domain of expertise • Leads application project deployment Release note, MEP, Post MEP controls • Collects and documents functional requirements from Business Team • Transforms the requirements into a solution with Third party • Ensures compliance with T&DS standards • Proposes improvement ideas • Manages the integration of vendor tasks and tracks and reviews vendor deliverables • Ensures handover to operation team (Support team). • Education: Bachelor’s degree in business, Information Technology, or a related field. A Master’s degree is a plus. • Experience: 3+ years of experience as a functional analyst, with at least 2 year focusing on Salesforce CRM systems. • CRM Platforms: Strong experience with Salesforce CRM platforms; APIs norms • Analytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions. • Project Management: Knowledgeable in CRM projects, using methodologies like Agile. • Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI). • Communication: Excellent verbal and written communication skills in French and English, with the ability to present complex information to non-technical audiences. • Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems. Candidates should be based in Ile-de-France region Hybrid work 50%