Senior Manager, Partner Technology Architecture

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of Partner Technology Architects serving our Global and strategic partners. As a first-line people leader, you will build and develop a high-performing team that drives holistic partner growth through pre-sales technical excellence, solution strategy, business development, and AI-first technology adoption. You will remain hands-on: coaching your team, staying close to critical partner engagements, and owning the outcomes your team delivers. You will translate platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. This role requires travel for partner, customer, and organizational activities of up to 30%. While this role leads strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation for the team, including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements. What You’ll Do As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities against partner and Global Partners & Alliances goals, and remain accountable for the partner outcomes your team delivers. People Leadership & Team Development • Lead, coach, and develop a team of Partner Technology Architects, setting clear goals and growing each member according to business needs and individual professional goals. • Evaluate team members regularly through direct observation, peer feedback, and sales feedback. • Build and maintain a recruiting pipeline and hire to meet future business demands. • Manage day-to-day team operations, including resource scheduling, activity reporting, and expense review and approval. • Assign resources to partner engagements, joint solution development, and demand generation to ensure effective use of skills across the assigned region Partner Strategy & Business Development • Ensure your team serves as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. • Lead joint business planning to align partner investments, industry focus, and go-tomarket priorities across all routes to market. • Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. • Develop forward-looking strategies with a clear investment and go-to-market plan covering headcount, training, and tools. • Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. • Drive cross-industry development and go-to-market strategies for innovative solutions with partners. • Connect solution strategy to measurable business outcomes, including efficiency, growth, ROI, and time-to-value. • Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. Pre-Sales Excellence & Solution Strategy • Ensure your team delivers technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity, and participate directly where needed. • Drive solution strategy that aligns partner offerings to high-value industry workflows and customer outcomes. • Oversee partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. • Provide technical escalation support for critical partner-led opportunities at key deal milestones. • Maintain workflow fluency across enterprise domains, including CRM, IT, Security, a