Director, Technical Program Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Technical Program Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. OVERVIEW Mastercard Software Builders Experience (MSBX) is responsible for enabling Mastercard developers through a portfolio of products and platforms that improve developer productivity, automation, software delivery, governance, and cloud adoption. MSBX delivers a seamless developer experience through products including BuildersHub, Cloud DevEx, DevFlow, TestFlow, DevInsights, and Developer Workbench. TPMs and PMTs operate as strategic partners to Engineering, creating alignment, transparency, and predictable delivery across a highly interconnected portfolio As the Director of Technical Program Management, you will lead a global organization of Technical Program Managers responsible for orchestrating execution across the MSBX portfolio. You will reinforce the established operating model, delivery governance, planning processes, and execution rigor necessary to successfully deliver strategic priorities. This role partners closely with Product Management, Engineering leadership, and executive stakeholders to ensure roadmap commitments are translated into predictable, high-quality outcomes. ROLE • Director, Technical Program Management • Define and execute the TPM vision, operating model, and delivery strategy, ensuring alignment with MSBX objectives and Mastercard's broader business goals. • Own portfolio-level planning, delivery governance, operating rhythms, change control, and executive reporting to drive predictable outcomes across multiple tribes, products, and initiatives. • Partner with Product and Engineering leaders to align priorities, manage dependencies, resolve escalations, and deliver customer-focused solutions through a unified operating model. • Establish and monitor key delivery metrics, portfolio health indicators, and execution KPIs to improve predictability, flow, quality, and business outcomes. • Drive proactive identification, mitigation, and escalation of risks, issues, and cross-team dependencies, ensuring transparency and timely decision-making. • Build, lead, and develop a high-performing TPM organization through coaching, succession planning, performance management, and leadership development. • Foster a culture of accountability, transparency, continuous learning, and relentless improvement through data-driven insights and execution discipline • Provide clear executive visibility into portfolio performance, strategic initiatives, delivery commitments, and organizational priorities while influencing outcomes across senior leadership teams. • Ensure consistent rep