Operations Specialist I – WMS and Controls

Job Summary The Operations Specialist I - WMS and Controls serves as a technical resource supporting Warehouse Management Systems (WMS), controls systems, and automated material handling technologies within the Distribution Center. This individual contributor role supports daily operational activities by coordinating and maintaining effective system utilization, monitoring system performance, troubleshooting operational issues, and assisting with the resolution of WMS and controls-related concerns to support business continuity and service excellence. Working closely with Logistics, Information Technology, maintenance personnel, automation vendors, and Distribution Center personnel, the Operations Specialist I supports system reliability, process compliance, software testing activities, and continuous improvement initiatives that contribute to safe, accurate, and efficient material flow throughout the operation. The role assists with training, user support, systems documentation, data analysis, and the implementation of process enhancements designed to improve operational performance, inventory accuracy, productivity, and customer service. Success in this role is demonstrated through effective support of Distribution Center operations, timely resolution of system-related issues, accurate execution of testing and process activities, strong cross-functional collaboration, and a commitment to continuous learning and operational excellence. This position does not include formal people management responsibilities and contributes to organizational success through technical knowledge, customer focus, teamwork, problem-solving, and support of established logistics processes and business objectives. Responsibilities • Serves as a technical resource for Warehouse Management Systems (WMS), controls systems, automated material handling technologies, and related operational applications. • Supports and coordinates the day-to-day operation of WMS and controls systems for first-shift Distribution Center operations and assists with issue resolution across other shifts as needed. • Supports Distribution Center activities by helping ensure WMS and controls-related processes are executed in accordance with established procedures, standards, and business requirements. • Acts as a WMS key user, providing system support and assistance to users regarding system functionality and process execution. • Supports WMS-related logistics processes and assists with maintaining process documentation, work instructions, and operational standards. • Provides guidance and assistance regarding system utilization, workflow execution, and adherence to established operational procedures. • Identifies system, process, and operational issues and communicates recommendations for improvement to appropriate stakeholders. • Assists with the development and delivery of system-related training and user support materials. • Responds to system-related questions and supports troubleshooting efforts to minimize operational disruptions. • Investigates and documents WMS, controls, and automation-related issues and coordinates escalation to appropriate internal teams, software providers, and external vendors, including Viastore, when necessary. • Partners with Logistics, IT, maintenance personnel, software providers, and automation vendors to support issue resolution, testing activities, and system enhancements. • Supports WMS, controls, and automation-related projects by participating in implementation, testing, validation, and process improvement activities. • Assists with software testing activities, including user acceptance testing (UAT), upgrades, enhancements, and technology implementations. • Monitors system performance and reports issues that may impact operat