London, Burlington Place - Front of House and Security, Brand Ambassador (STARS)

We have a fantastic and exciting opportunity for an experienced, energetic and tech-savvy  Front of House, Brand Ambassador  to join our STARS team. Working for one of our high-profile clients in London, W1S 2HX.  STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment. You’ll combine outstanding customer service across Front of House, Concierge, Facilities coordination, Administration and Vendor Management with calm, professional security awareness. • Monday - Friday,  • 50 hours per week • 08:00 - 18:00 • £19.00 per hour • 40 Minute paid lunch break.   • Responsibilities: • Meet and greet all staff, visitors and contractors in a professional and personable manner • Deliver a consistently high-end customer focused experience • Embody a high-performance approach and encourage colleagues to do the same • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard, and all necessary areas are fully stocked. • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work • Assist in emergency situations • Provide timely and accurate information • Respond appropriately to varying and fast changing priorities • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential criteria: • 5 year checkable history • Exceptional Customer service skills • Computer literate Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.  What You’ll Be Doing • Delivering a polished, personable welcome to all staff, visitors and contractors • Creating a consistently high-end, customer-focused experience • Maintaining an immaculate and professional Front of House environment • Acting as the central point of contact for Front of House operations • Building strong relationships with client teams including Facilities and Office Management • Managing changing priorities with confidence and composure • Providing accurate, timely information and support • Responding calmly and effectively in emergency situations • Championing a high-performance culture and leading by example • Representing both Securitas and our client in line with their values, brand and culture   What We’re Looking For • Proven Front of House or corporate hospitality experience • A confident, energetic person who is an engaging communicator • Impeccable presentation and attention to detail • Strong organisational skills and the ability to multitask • A proactive mindset with natural problem-solving ability • Professionalism, discretion and integrity at all times Company Benefits Health & Wellbeing • Company pension and advice and planning • Life assurance scheme • Discounted gym memberships • Wellness advice and support, including financial, emotional and physical • Dental and Physical Health Plans Lifestyle Benefits • Cycle to work scheme • Car lease and new car purchasing schemes • Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel • Mortgage Advise • Payroll ISA's • Eligibility for Costco Membership Learning & Development • Support with further education • 100's of eL