Senior Solutions Engineer (AI & Automation Tools)

The Role: Building the Engine for AI Transformation Smartly’s Operations culture is evolving. We are building an intelligent, automated ecosystem that powers our entire global organization. As a Senior Solutions Engineer , you will be the primary technical partner for our AI Transformation team. While they identify strategic AI opportunities, you are responsible for the execution—building the connectors, agents, and interfaces that allow our internal teams to leverage AI in their daily work. You will serve as a bridge between technical solutions and operational excellence. Your core responsibility involves identifying areas of inefficiency and disjointed processes ("silos") and resolving them by developing intelligent workflows, scalable internal tools, and effective code to ensure smooth, integrated operations. We are looking for a "builder" who thrives on independence and is obsessed with the "How can we do this better?" mindset. As a Senior Solutions Engineer at Smartly, you will... • Partner with AI Transformation team: Collaborate with the AI Transformation team to productize AI and automation prototypes, ensuring that new tools and agentic capabilities are successfully integrated into internal business processes. • Orchestrate Internal Automations: Build and maintain a wide variety of internal tools and workflows for most teams across the company; these solutions range from traditional API-based automations to complex AI agentic workflows. • Modernize Internal Systems: Develop and scale the internal tools and processes that enable teams to move faster, utilizing a blend of AI-driven agents and standard programmatic automations to solve operational needs. • Own the Backend: Maintain and expand our internal microservices architecture, primarily running on TypeScript and NodeJS . • Cloud Infrastructure Management: Independently manage and optimize our cloud infrastructure (we primarily use Google Cloud Platform ), ensuring our internal tools and AI services are performant, secure, and scalable. • Build Service Integrations: Act as the master of APIs, integrating disparate internal and external services (Salesforce, Slack, Big Query, data warehouse etc.) to create seamless data flows for both users and AI agents. We’re definitely looking for you if you have... • Innovative & Experimental Mindset: You are naturally curious and enjoy experimenting with new technologies. Our work involves frequent exploration of emerging tech stacks and AI libraries, so you should be comfortable navigating ambiguity and testing new tools. • A Builder’s Background: A versatile technical background with exposure in Software Engineering, Data Engineering, or Artificial Intelligence—with a strong track record of building diverse technical solutions, internal automations, and scalable data pipelines. • TypeScript/NodeJS Mastery: Strong proficiency in TypeScript and NodeJS (Koa/Express experience is a major plus). • AI Implementation Experience: Proven experience building and maintaining AI agentic workflows or MCPs . You know how to leverage LLM APIs (Vertex AI/OpenAI) to build practical, task-oriented agents. • Prompt Engineering: You have a deep understanding of prompt engineering techniques to produce high-quality, structured, and reliable outputs from LLMs. You can design, test, and iterate on prompts for complex agentic tasks. • API Expertise: High familiarity with REST APIs and complex service-to-service integrations. • Self-Driven Learning: The ability to dive into microservices, understand its logic, and implement modern solutions without constant supervision. • Collaborative Mindset: The ability to translate needs from most internal teams into technical requirements that solve real-world problems for non-technical stakeholders