Senior Deployment Specialist

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To Activation Support Supervisor What You Will Be Doing The Senior Deployment Specialist plays a critical role in ensuring a seamless experience for new and returning station owners—from initial onboarding through the successful activation and configuration of ChargePoint networked charging stations. This position demands a highly organized, proactive professional with strong technical aptitude and genuine enthusiasm for the EV industry. What You Will Bring to ChargePoint Deployment & Activation • Own the end-to-end troubleshooting and technical support process for stations that fail to connect, guiding each unit through activation to working status. • Diagnose and resolve complex activation failures involving cellular connectivity, site-level issues, and hardware defects. • Coordinate with field technicians, Sales, and Deployment teams to clear punch-list items and escalate persistent hardware defects through engineering tickets. Customer Support & Escalation Management • Manage all customer escalations via email and phone, delivering prompt, effective resolutions to inquiries and concerns. • Provide direct phone support during peak call volumes, ensuring station owners receive immediate assistance. • Proactively communicate station updates and status changes to customers using Salesforce. Equipment & Logistics • Process Dispatch requests for malfunctioning stations post-activation, coordinating replacements and repairs to maintain uptime while still adhering to company policies. • Oversee dispatch requests for parts replacement, ensuring timely and accurate delivery of required components. Documentation & Collaboration • Maintain accurate records of customer interactions, technical support activities, and equipment maintenance for full visibility and accountability. • Collaborate cross-functionally to streamline the deployment process and resolve technical issues efficiently. • Lead and contribute to special projects, including partner collaborations and new product rollout tracking, to drive continuous improvement. Requirements • Minimum of 3 - 5 years of hands-on experience in technical support, deployment, or field service operations—preferably within the EV charging or alternative energy industry. • Associate's degree or vocational/technical diploma in automotive or electrical technology is accepted when paired with 3–5 years of relevant field experience. • Exceptional verbal and written communication skills. • Proficiency wit