Partner Success Manager, EMEA

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. This is a hybrid role. Office attendance is expected two days per week on Tuesdays and Thursdays in London. There may be additional in-office days for team or company events. Ironclad is scaling rapidly across EMEA through a partner-first go-to-market model. We’re looking for an entrepreneurial, proactive EMEA Partner Success Manager to shape and operationalise our Global Partner Services programs—building effective partner engagement, enablement, readiness, and collaboration across the region. As part of Customer Value, you’ll support partner services across the customer lifecycle, from pre-sales alignment and delivery readiness through co-delivery and post-live adoption. Working with major systems integrators and consulting firms, you’ll help evolve a value-focused model that starts earlier in the customer journey and extends beyond implementation to improve conversion, accelerate time to value, increase platform usage, and strengthen long-term customer outcomes. You’ll bring a strong operator’s mindset: turning ambiguity into clear, repeatable ways of working across Sales, Alliances, Technical Services, Customer Success, and external partners. You’ll use data to improve program performance and, based in London, spend regular time in the office and face-to-face with partners to build relationships and help them succeed. What you'll do: • Own relationships with strategic partners’ practice and delivery leaders, aligning on priorities, readiness, quality expectations, capacity, and growth opportunities. • Partner with Sales, Alliances, and Customer Value to match qualified opportunities with the right partner, co-delivery model, and implementation approach based on customer needs, deal context, partner readiness, and expectations. • Operationalise partner engagement across the customer lifecycle—from discovery and scoping through readiness planning, delivery transition, and post-live support—clarifying roles and setting engagements up for execution and adoption. • Evolve partner programs with Partner Alliances, Enablement, and Customer Value leadership, including co-delivery and subcontracting frameworks, onboarding, certification, methodology alignment, delivery quality, and ongoing enablement. • Assess partner capacity, coverage, skills, and readiness against business demand and EMEA growth priorities; coordinate capacity planning across strategic and subcontracting relationships to improve predictability. • Build targeted partner enablement plans across product knowledge, implementation, integrations, value selling, customer change management, AI use cases, and emerging AI consumption models; help partners adapt capabilities and commercial/delivery approaches as opportunitie