Manicurist - SE

Hourly: $13.26 Other Compensation: Commission Eligible The Encore Boston Harbor Manicurist - Salon will be responsible for ongoing coordination within the Spa Department. Responsible for performing various manicure/pedicure procedures for guests, ensure positive/friendly customer relations, and to perform all assigned functions/duties in accordance with established guidelines/procedures. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  JOB RESPONSIBILITIES:   • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.  • Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success. • Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. • Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department. • Delivers and maintains a maximum level of property-wide service and satisfaction.  • Contributes to company-wide communication and best practices. • Keeps informed of all new developments within the department. • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. • Performs all practical/signature services; including; but not limited to, manicures, pedicures, hand/feet paraffin, sculptured nails, tips with or without overlays, fills, nail wraps, fiberglass nails, polish changes on hands or feet, and nail repairs. • Knowledgeable in correct maintenance and use of all departmental chemicals/equipment. Uses all chemicals/equipment only as intended, and as needed. • Anticipates guests’ needs, responds promptly, and acknowledges all guests, regardless of volume/activity or time of day. • Maintains positive guest relations at all times. • Ensures all equipment and work areas are kept clean/sanitized, neat, stocked, and orderly at all times. • Escorts guests from lounge area to designated work space. • Provides guests with the most up-to-date techniques available, while ensuring a comfortable and relaxing spa experience. • Maintains equipment in assigned work area; reports equipment that is broken, damaged, unsafe, or in need of immediate repair to management. • Maintains established safety/service standards for all appointments/treatments within allotted time. • Sells retail products and maintains awareness of new products and procedures. • Resolves guest complaints within scope of authority, ensuring guest satisfaction. • Follows all regulations in accordance with the State Board of Cosmetology. • Works with safety as a priority, and follows department and company safety standards. • Maintains relevant knowledge of industry through continuing education and training. • Performs any other job-related duties as assigned.   JOB REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.