Restaurant Manager - Delilah

The Restaurant Manager for Delilah at Wynn Las Vegas is responsible for leading daily operations within a high-profile, luxury dining and entertainment venue. This role ensures seamless execution of service, exceptional guest experiences, and alignment with Wynn’s Forbes Five-Star standards. Delilah operates as a modern-day supper club, blending fine dining, live entertainment, and nightlife energy. The Restaurant Manager must deliver elevated hospitality while managing a dynamic environment that includes VIP clientele, high-volume service periods, and entertainment-driven dining. Key Responsibilities Operational Leadership • Oversee all front-of-house operations, ensuring seamless service flow across dining, lounge, and entertainment components • Manage opening, operating, and closing procedures to ensure readiness and adherence to Wynn standards • Monitor dining room pacing, table turns, and guest flow to maximize both experience and revenue • Ensure all environmental elements (lighting, music, temperature, presentation) align with the Delilah brand experience Guest Experience & VIP Service • Deliver highly personalized service aligned with Wynn’s luxury hospitality standards • Engage and interact with VIP guests, ensuring expectations are anticipated and exceeded • Resolve guest concerns immediately, implementing service recovery strategies when needed • Collaborate with VIP Services, Nightlife, and Casino Marketing teams to enhance guest experiences Team Leadership & Development • Recruit, train, mentor, and supervise FOH team members including servers, hosts, and support staff • Conduct pre-shift meetings to communicate VIPs, events, entertainment schedules, and service priorities • Foster a high-performance culture that promotes professionalism, accountability, and collaboration • Provide coaching, performance evaluations, and corrective action when required Financial & Business Management • Drive revenue through optimized seating strategies, upselling, and premium guest experiences • Monitor labor, scheduling, and productivity to meet financial targets • Control inventory and purchasing, ensuring alignment with cost objectives • Analyze business trends, guest feedback, and performance metrics to improve operations Entertainment & Event Integration • Coordinate closely with entertainment, nightlife, and event teams to execute nightly programming • Ensure smooth transitions between dining, live performances, and late-night atmosphere • Support private events, special activations, and high-profile bookings Compliance & Brand Standards • Ensure adherence to all health, safety, and sanitation regulations • Maintain compliance with company policies and Nevada regulatory requirements • Uphold Wynn grooming, uniform, and presentation standards across all team members • Act as an ambassador of the Wynn brand and Delilah concept Education & Experience • High school diploma or equivalent required; degree in Hospitality or related field preferred • 2+ years of management experience in fine dining, luxury hospitality, or nightlife-driven restaurants • Experience in high-volume, VIP-driven environments preferred Knowledge & Skills • Strong understanding of fine dining service standards and luxury guest experience • Ability to manage both restaurant and nightlife-style operations within a single venue • Proven leadership and team development capabilities • Strong financial acumen, including labor and cost control • Excellent communication, problem-solving, and organizational skills Licenses & Certifications • Must be able to obtain and maintain all required work cards and gaming licenses • Food Safety Certification (e.g., Health Card) required • Alcohol Awareness certification required Work Envir