Front Desk Status Coordinator

The Front Desk Status is responsible for managing guest reservations to ensure special guestroom requests are met while adhering to the Forbes 5-Star Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Job Responsibilities: • Actively promotes and uses the company’s core values to lead by example when interacting with employees and guests. • Responsible for maintaining the Wynn standards of service with guests and coworkers at all times. • Ensures all guests and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services. • Knows and adheres to Wynn policies and procedures. • Works closely with multiple departments to ensure the satisfaction of guests; including but not limited to: pre-blocking guests based on special requests or VIP status, monitoring wait times and corresponding with guests when room are ready for arrival, coordinating room moves, and completing express checkouts. • Responsible for working with Engineering and Housekeeping to manage out of service and out of order room inventory. • Responsible for generating and analyzing reports. • Ability to complete Casino revisions on guest accounts. • Monitor room type and rollaway bed inventories, proactively advising management of any potential issues. • Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues in a timely manner and within limits of authority. • Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. With an extensive focus on room types and amenities. • Extensive knowledge of Property Management System. • Must possess proper phone etiquette skills. • Handles all financial transactions carefully for guests. • Maintains a working knowledge of current promotions and rate codes. • Accurately completes checklists and reports associated with specific shifts. • Responsible for thorough and timely completion of special projects/assignments. • Assists in any Front Office role or department needed based on business demands. • Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork. • Takes ownership for the upkeep, maintenance and cleanliness of all areas within the properties. • Works with safety as a priority, and follows department and company safety standards. • Attends required training classes, meetings and company functions. • Responsible for providing support to the Front Office Management Team. • Must be at least (18) years of age. • Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. • Must possess excellent English communication skills, both verbal and written. • Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. • Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision. • Must be available to work all shifts including, day, swing and overnight and be able to flex schedule based on business demands. • Must be able to work effectively in stressful, high-pressure situations. • Must be well groomed and possess a professional attitude. • Must have an open mind and willingness to learn new processes and concepts. • Must maintain the highest levels of confidentiality regarding guests and staff. W