SVP, Platform, Security and New Products - Cloud Success

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role The Senior Vice President, Platform, Security and New Products will lead how Customer Success anticipates, prepares for, and enables adoption of new product innovation, Salesforce Platform evolution, acquisitions, Security mandates, and AI-driven change—ensuring teams and customers are ready before innovation reaches the market. This leader will establish a proactive operating model with Product, Engineering, Security (CISO) and Platform leadership, creating a scalable approach to NPI tracking, readiness, enablement, and adoption. With good understanding of the Salesforce Platform, AI, automation, and security, the SVP will stay ahead of emerging technologies, translate innovation into workforce and customer readiness requirements, and ensure Cloud Success has the capabilities, skills, processes, and tooling to support change at scale. Critically, this leader will bring the voice of the customer and frontline teams back into Product and Platform, using insights, data, and market signals to influence product priorities and improve the customer experience. This is a build mandate, with the opportunity to shape the strategy, operating model, and capabilities that position Cloud Success ahead of the pace of innovation. Responsibilities • Strengthen the Cloud Success Platform partnership : Establish a two-way operating model that ensures Cloud Success has early visibility into upcoming platform and product changes, while bringing the voice of the customer and frontline teams into product planning. Create clear communication channels, shared readiness mechanisms, and regular feedback loops that enable joint prioritization, faster readiness, and continuous influence on the platform roadmap. • New Product Introduction Framework: Strengthen and scale an enterprise-wide NPI framework across Salesforce product and platform innovation, ensuring Customer Success has early visibility and is ready to support new products and changes at scale. Embed readiness requirements across the full lifecycle—including digital support, offers, serviceability, customer support, enablement, and operational readiness—with consistent mechanisms to assess impact, prioritize actions, and coordinate execution. Move from reactive preparation to a proactive model where every innovation is designed and launched with Cloud Success readiness built in. • Security Readiness : Make security and trust foundational to the NPI and go-to-market lifecycle, reflecting Trust as Salesforce’s number one value. Partner closely with the CISO and Security teams to anticipate upcoming security programs, assess customer and operational impact, and build readiness well ahead of launch. Use strong cross-functional collaboration and executive influence to shape key decisions, ensuring every security rollout has a clear communication and go-to-market plan, with digital, self-service, support, and enablement capabilities in place to help customers adopt chan