Engagement Delivery Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Project Manager, Salesforce – GDC Strategic Technology Practice (Global Migration Hub) Level: Project Manager (Individual Contributor) Location: Mexico City (CDMX), Mexico Work Model: Hybrid (1 day per week onsite) Focus Areas: Core Salesforce · Salesforce Data Cloud · Data Migration About the Role As a Salesforce Project Manager (Individual Contributor), you will lead and own end-to-end delivery of outcome-driven, global Salesforce implementations. You will apply agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, with an owner's mindset and a strong customer focus. This role calls for strategic thinking, executive presence, and hands-on leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organization. Responsibilities • End-to-End Delivery & Financial Ownership: Manage the full delivery lifecycle (scope, timelines, risks, resources, and dependencies) to ensure high-quality outcomes and protect the margin between what is sold and what is delivered (Sold vs. Delivered). • Agile Delivery Leadership: Lead with frameworks such as Scrum and SAFe. Drive sprint execution, backlog prioritization, and delivery predictability. Build and guide high-performing cross-functional teams. • Program Planning & Roadmap: Develop and manage integrated plans and delivery roadmaps. Provide transparency on progress, risk visibility, and dependency management. • Stakeholder & Executive Management: Drive alignment through effective communication, executive reporting, governance forums, and proactive escalation in complex global environments. • Quality Governance & Delivery Excellence: Establish and enforce standards and best practices, ensuring compliance, quality metrics, and continuous improvement. • Resource & Budget Management: Plan and optimize resources. Manage budgets and forecasts, track financials, and mitigate delivery and financial risks. • AI-Enabled Productivity: Champion the strategic adoption of approved AI technologies to improve team efficiency and streamline delivery cycles. • Industry & Domain Expertise: Hands-on experience leading complex, end-to-end digital transformation programs across CPQ, Revenue Cloud, Marketing, Tableau, and ITSM. • Schedule Flexibility: Ability to flex working hours across time zones to support global customer needs. Required Qualifications • 10+ years of total IT industry experience, including 5+ years delivering Salesforce projects. • Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and/or Industry Clouds. • Experience with migration projects where Salesforce platforms or clouds are the source or the target. • Strong understanding of the Salesforce delivery lifecycle, and the ability to partner with Architects and Technical Leads (hands-on configura