IT Operations & Service Management Specialist

At Allego, we're building and operating one of Europe's leading EV charging networks. Reliability is critical for our customers, which means our IT services need to be stable, scalable, and continuously improving. We're looking for an experienced IT Operations & Service Management Specialist to help strengthen our IT operations and service management capabilities. You'll play a key role in improving service reliability, leading major incident response, governing changes, and driving continual improvement across our technology landscape. What you'll do As our IT Operations & Service Management Specialist, you'll: • Lead and improve ITIL-based service management processes, including but not limited to Incident, Problem, Change, and Release Management • Coordinate major incidents and drive service restoration efforts across technical teams • Perform root cause analyses and implement improvements that prevent recurring issues • Govern production changes and releases to ensure they are properly assessed, tested, and communicated • Configure and optimize workflows in Jira Service Management (JSM) • Drive operational excellence through process improvements and service performance monitoring • Support business continuity and disaster recovery initiatives • Collaborate with engineering, security, infrastructure, and business teams to improve operational effectiveness • Participate in an on-call rotation for critical incidents and service disruptions when required.