Service Delivery Manager

Service Delivery Manager, Blue Wireless Germany About Us Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on LTE/5G technologies and embracing emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g. Starlink) to help our customers succeed in a wireless world. With over 300 customers in 90+ countries, and thanks to the flexibility and reliability of LTE/5G & LEO, we thrive where traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects painless and predictable. But technology is only one part of our success story – our 'secret sauce' is our people: their creativity, hands-on attitude, and willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey. The Role As Service Delivery Manager, you will be the face of Blue Wireless in Germany, based at our Wireless Logic mdex office in Tangstedt. This is a local, office-based role: you'll be the on-the-ground lead for the German market, acting as de facto Country Manager while reporting into the Head of Operations in Amsterdam. You'll own end-to-end service delivery for Germany, from order intake through to completion, and act as the main point of contact for customers, partners and internal teams within the country. The role suits a self-starter who is comfortable owning a full market, keeping an overview of multiple moving parts while zooming in on individual orders to ensure they're delivered to Blue Wireless standards. What's on your plate Country Leadership • Act as the primary local representative for Blue Wireless in Germany • Build and maintain relationships with customers, field engineers and partners in-country • Act as escalation point for German market issues, working closely with the Head of Operations in Amsterdam • Represent the German business in broader EMEA service delivery planning Service Delivery and Provisioning & Order Lifecycle Management Take responsibility for successful completion of orders throughout the cycle: • Order Planning: work with customers, field engineers and other parties to schedule installations in line with agreed service levels • Order Preparation: work with internal teams to source, configure, pack, ship and deliver all service elements • Order Completion: assist technical teams on the completion of orders, support on escalations, work to customer satisfaction Procurement and Logistics Work with global Procurement Management to ensure timely, cost-effective acquisition of goods and services. Manage suppliers and contracts, optimise cost, approve bills within Germany. In-life Technical Support Support the Global Support Centre team with 2nd line local support during German office hours and ad hoc technical requests. Partner Management Manage assigned Field Engineers and Alliance Partners in Germany: • Training & Enablement: provide partners with the training and resources to support Blue Wireless work • Ongoing Management: ensure work is done to specification and deadlines are met Finance and Accounting Support the global finance manager with bills, payments and accounting matters as required. Process Improvement Document and improve local processes, and suggest automation. Project Management Work with customers, partners and internal teams on complex projects as required. If you • Are able to work independently and own a full market • Are able to think and act strategically, with a Country Manager mindset • Have a Bachelor's Degree • Have strong orga