IT Support Intern

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. • Taking ownership and driving impact • Being open to change and feedback • Being passionate about our mission and our customers. About the role As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business. You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical. You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity. What you’ll do End-user Support : • Serve as first point of contact for technical support, managing and resolving day-to-day IT issues • Coordinate with senior team members for complex problem resolution • Document solutions and share knowledge with end-users Device Management and Lifecycle : • Execute end-to-end laptop provisioning and configuration • Manage hardware logistics and inventory tracking • Handle employee technology onboarding, including account creation and system setup • Coordinate equipment returns and account closures during offboarding • Maintain accurate documentation of all processes What you’ll bring • Good communication skills - verbal and written • Positive customer service skills with the ability to make people feel validated • Willingness to support where needed • Curious mindset and willingness to to learn new things • Ability to ask questions when to get a better understanding • Willingness to share information and teach people how issues were resolved • Hands on approach to tasks • Detail oriented in all things you do • Basic technical skills / understanding of technical terms • Ability to find information to help troubleshoot technical issues • Knowledge or previous experience of using Apple laptops • Fluent in English - Dutch & additional languages are a plus • Currently enrolled in a Dutch university & remain enrolled for the entire duration of the internship Where you’ll be: The role is based in Amsterdam, The Netherlands. Why You'll Love Working with Us • Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. • Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. • A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. • Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amster